Aps arizona public services uses a company call NCO to take there over the phone payments, well i made a $414.56 payment saturday when i recieved my aps bill got no comfermation number and hung up on called the3 bank they said nope they took it. so monday i call to see if it was posted to my aps acct.
NO so i call asp nothing they have me call nco. I spend 2 hours on the phone have acct to banhows jackson elk online telling them what it says finally they find it give me a com # i call aps back and enter it, well today still not there so i make all the calls agin guess what NCO sent it to Hows Jackson or something electric company now i am at risk of haveing my electric shut off and NCO tells me well its your fault NOPE SAYS ARIZONA PUBLIC SERVICES on my bank statement and they will have A SURPVISIOUR CALL ME WITH IN 24 TO 48 HOURS AND BECAUSE of there screw up they will NOT remburse me the $5.90 fee to use there jacked up service
Monetary Loss: $421.